The Role of Online Single Submission in Improving the Efficiency of Business Licensing Based on Government Regulation Number 5 of 2021
Keywords:
business licensing, e-government, government regulation, online single submissionAbstract
The Online Single Submission (OSS) system was introduced as a solution to improve the efficiency of business licensing in Indonesia, in accordance with Government Regulation Number 5 of 2021. OSS aims to simplify the licensing process, reduce complex bureaucracy, and enhance transparency in licensing services. The implementation of this system has brought significant changes in the licensing mechanism by integrating various government services into a single electronic platform. Despite its many benefits, OSS still faces several challenges, such as limited digital infrastructure, user difficulties in navigating the system, and a lack of data integration among agencies. This research uses a literature study method with a qualitative analysis approach to assess the effectiveness of OSS and solutions to address existing technical challenges. With the optimization of technology, increased socialization, and policy updates that support it, OSS has the potential big in creating a conducive investment climate and driving economic growth in Indonesia
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